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Navigating Infection Control Compliance & Best Practices

Dental compliance and infection control have become even more important to dental practices, and for good reason. Not only does adhering to protocols keep patients and staff safe, but it also virtually minimizes the risk of investigative action or complaints. We talked with Olivia Wann, founder of Modern Practice Solutions and a lawyer and compliance consultant, and got her perspective on the complex landscape of dental compliance and infection control. Her combination of practical experience in the industry and legal education makes her an expert guide to dental practices wanting to bridge the gaps in their OSHA, infection control, and HIPAA compliance programs and implement effective safety training.

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How to Get Rid of a Lousy Dental Patient

It may sound redundant, but we cannot please every patient we serve. Although the majority of the individuals we serve may be great patients and contribute to you having a wonderful day at work, the reality is there’s those one or two who make our lives miserable. It’s the rude, disruptive patient who has unrealistic expectations. Maybe they don’t comply with your recommendations and then blame you for unfavorable results. They fail to keep appointments. They don’t pay their bill. And somehow you are the target of lousy dental patients.

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