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What happens if there is a board complaint?

by Olivia Wann

It is the policy of the Board to require strict compliance with the laws of the State. It is the duty and responsibility of the Board to enforce the Practice Act. 

Prevent a Board complaint from occurring by familiarizing yourself with the Board’s website and reviewing the Board of Dentistry’s disciplinary actions.  Seeing the common pitfalls will help you to avoid the same mistakes.  

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Pediatric Dental Office Experiences a Data Breach

by Olivia Wann

Acadia Health doing business as Just Kids Dental filed a notice of a data breach with the Attorney General of Maine on September 1, 2023. Evidently an unauthorized party accessed patient information including:

  • Patient names
  • Social security numbers
  • Addresses
  • Email addresses
  • Telephone numbers
  • Birth dates
  • Driver’s license numbers
  • Health insurance policy information
  • Dental treatment
    • Radiographs
    • Medical record numbers
    • Account numbers, and
    • Health conditions

The dental practice sent out data breach notification letters affected by the security incident. There were over 129,000 patients and employees affected.

How did this happen? The pediatric office was targeted in a cyberattack. Hackers encrypted the computer networks including any data stored on the system including patient and employee files.

It’s very unfortunate to report that we noted one law firm “inviting” victims of the breach to participate in a class action lawsuit against Acadia Health if they have experienced any fraud or identify theft since August 1, 2023. None of us are immune from a cyberattack. We can only mitigate risk through compliance with recognized security practices (RSPs), compliance with HIPAA and working with a competent IT group. If you need assistance with your HIPAA Security Risk Assessment, contact us today (931) 232-7738.

Deadly Fungus Among Us

There is a deadly fungus among us! Recently we learned more about Candida auris at the OSAP meeting. Candida auris (C. auris) is a deadly fungus that spreads in healthcare settings. It can be carried on the patient’s skin and spread to others.

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How to Get Rid of a Lousy Dental Patient

It may sound redundant, but we cannot please every patient we serve. Although the majority of the individuals we serve may be great patients and contribute to you having a wonderful day at work, the reality is there’s those one or two who make our lives miserable. It’s the rude, disruptive patient who has unrealistic expectations. Maybe they don’t comply with your recommendations and then blame you for unfavorable results. They fail to keep appointments. They don’t pay their bill. And somehow you are the target of lousy dental patients.

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How to Get Rid of a Lousy Dental Patient

by Olivia Wann

It may sound redundant, but we cannot please every patient we serve. Although the majority of the individuals we serve may be great patients and contribute to you having a wonderful day at work, the reality is there’s those one or two who make our lives miserable. It’s the rude, disruptive patient who has unrealistic expectations.  They don’t comply with your recommendations and then blame you for unfavorable results. They fail to keep appointments. They don’t pay their bill. And somehow you are the target.

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Air Quality in a Dental Office

As air quality has been a major headline topic lately in the eastern U.S. and Canada, it is a major consideration for the dental practice as well. The scientific community has made a committed emphasis on indoor air quality of medical and dental facilities since the 1960s, and now with airborne infections becoming a critical focus, there have been new developments in ensuring that your practice’s air quality clean and healthy for both the patients and its workers.

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