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Olivia Wann founded Modern Practice Solutions, LLC, in 2000 to help professionals navigate regulatory compliance and risk management challenges. A passion for empowering clients to thrive in their industries inspired Olivia to establish the company. Our dynamic team provides tailored solutions and expert guidance, helping countless practices grow and achieve lasting success.

Deadly Fungus Among Us

There is a deadly fungus among us! Recently we learned more about Candida auris at the OSAP meeting. Candida auris (C. auris) is a deadly fungus that spreads in healthcare settings. It can be carried on the patient’s skin and spread to others.

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How to Get Rid of a Lousy Dental Patient

It may sound redundant, but we cannot please every patient we serve. Although the majority of the individuals we serve may be great patients and contribute to you having a wonderful day at work, the reality is there’s those one or two who make our lives miserable. It’s the rude, disruptive patient who has unrealistic expectations. Maybe they don’t comply with your recommendations and then blame you for unfavorable results. They fail to keep appointments. They don’t pay their bill. And somehow you are the target of lousy dental patients.

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How to Get Rid of a Lousy Dental Patient

by Olivia Wann

It may sound redundant, but we cannot please every patient we serve. Although the majority of the individuals we serve may be great patients and contribute to you having a wonderful day at work, the reality is there’s those one or two who make our lives miserable. It’s the rude, disruptive patient who has unrealistic expectations.  They don’t comply with your recommendations and then blame you for unfavorable results. They fail to keep appointments. They don’t pay their bill. And somehow you are the target.

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Air Quality in a Dental Office

As air quality has been a major headline topic lately in the eastern U.S. and Canada, it is a major consideration for the dental practice as well. The scientific community has made a committed emphasis on indoor air quality of medical and dental facilities since the 1960s, and now with airborne infections becoming a critical focus, there have been new developments in ensuring that your practice’s air quality clean and healthy for both the patients and its workers.

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Air Quality in a Dental Office

By Gracie Hogue

As air quality has been a major headline topic lately in the eastern U.S. and Canada, it is a major consideration for the dental practice as well. The scientific community has made a committed emphasis on indoor air quality of medical and dental facilities since the 1960s, and now with airborne infections becoming a critical focus, there have been new developments in ensuring that your practice’s air is clean and healthy for both the patients and its workers.

Aerosol-generating procedures produce large quantities of aerosol that can hover in the air and eventually land on surfaces or be inhaled. To combat this, there are some amazing work practice controls and engineering control options. Here is the difference between the two:

Work Practice Controls – This is when the practice changes how certain treatments and arrangements are done. Work practice controls are different from engineering controls in that they do very little to eliminate the aerosol, but work around it in such a way that more or less isolates people from the hazard. Here are some examples of Work Practice Controls:

  • Plastic curtains separating patients
  • Separate rooms
  • Partitions
  • Sneeze guards
  • Easy-to-clean physical barriers between patient chairs
  • Orienting operatories parallel with the direction of airflow
  • The patient’s head being be positioned near return air vents, away from corridors, and toward a rear wall when feasible
  • Dental dams

Engineering Controls – These are machines that purify the air and collect the potentially infectious aerosol. Here are some examples of Engineering Controls:

  • External oral evacuation units
  • Air purifiers
  • Ultraviolet germicidal irradiation
  • Amalgam separators
  • Capt-all devices

Whichever work practice controls or engineering controls you choose to implement, it is vital to be a part of the fight of infection control.

Are You Aware of the “Look Who Died” Facebook Scheme?

There are various social media scams where hackers target your accounts, removing your business name and even your presence entirely. These Facebook schemes can lead to serious consequences, including unauthorized access and potential damage to your reputation. Stay vigilant and regularly monitor your social media accounts for any signs of suspicious activity.

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Florida Health Center Fails to Provide Auxiliary Aides and Services to Caretaker, Settles with HHS

As of May 10, 2023, the U.S. Department of Health and Human Services’ Office for Civil Rights (OCR) entered into a Voluntary Resolution Agreement with a Florida healthcare clinic to resolve a disability discrimination complaint based on Section 504 of the Rehabilitation Act of 1973 and Section 1557 of the Patient Protection and Affordable Care Act.

The complaint was filed by an individual who is deaf and hard of hearing, alleging that the healthcare center where her husband was being treated failed to provide her with auxiliary aids and services when she requested an interpreter be present for her while she attended her husband’s post-surgical medical appointment, as his companion.

The OCR enforces Section 504 of the Rehabilitation Act and Section 1557 of the Affordable Care Act, two federal civil rights laws prohibiting discrimination on the basis of disability in programs receiving Federal financial assistance.

OCR Director Melanie Fontes Rainer said, “Ensuring patient safety is at the heart of providing care in a quality and ethical manner. It should not take a federal investigation for a health care provider to provide an interpreter so that a patient’s caregiver can understand important information, such as a post treatment plan. We are seeing case after case involving health care providers who fail in their responsibility under federal civil rights laws to provide effective communication to patients and their caregivers. This action supports OCR’s efforts to promote community integration by removing barriers to receiving services in the community.  OCR will continue to take robust enforcement action until we make it clear that health care providers must remove unnecessary barriers and provide equal treatment for those who are deaf or hard of hearing.”

Should a Hygienist or RDA Serve as HIPAA Officer?

by Olivia Wann

This is a great question. We appreciate anyone willing to serve as HIPAA Officer in compliance capacities in a practice. First, let’s establish that the role and designation of the HIPAA Privacy Officer and the role of the HIPAA Security Officer may be combined into one designation as the HIPAA Compliance Officer in smaller practices. However, compliance with the Privacy Rule versus the Security Rule is a bit different.

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