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Olivia Wann founded Modern Practice Solutions, LLC, in 2000 to help professionals navigate regulatory compliance and risk management challenges. A passion for empowering clients to thrive in their industries inspired Olivia to establish the company. Our dynamic team provides tailored solutions and expert guidance, helping countless practices grow and achieve lasting success.

Important Information on the Change HealthCare Cybersecurity Incident

As you are aware, Change Healthcare experienced a cyberattack in early 2024. Change Healthcare is owned by UnitedHealth Group and manages healthcare technology connected to processing insurance claims and billing. This includes Practice Works, SoftDent, Dentrix, EagleSoft, Open Dental, and many more companies. They serve essentially as the business associate to the covered entity. Please review your Business Associate Agreements in place with these companies.

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Where have all the employees gone?

by Olivia Wann

Safety (formerly OSAP).  A top down strategy to assess risk is to evaluate the areas of strategic, technology, financial, operations, legal/regulatory and human capital.

Based on the audience’s participation, it appears that most practices in attendance are struggling with human capital.  Between the labor shortage and having to employ dental assistants and administrative team members with little to no dental background, practices are struggling.

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Can Associate Dentists Throw Away Non-Compete Contracts?

As many of you are aware, the Federal Trade Commission issued its final rule on April 23, 2024, banning the use of non-compete agreements. Dentists worry that their employment agreements with associate dentists may not hold up. As a result, an associate could potentially open a nearby practice within minutes and draw patients away from their former employer. How should we react to this ban on Non-Compete Contracts

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Are you being fair to pregnant employees in a dental office?

by Olivia Wann

Recently Walgreens was ordered to pay $205,000 in EEOC pregnancy and disability discrimination lawsuit.  Evidently a Walgreens store located in Alexandria, Louisiana refused to let an employee take emergency leave to seek medical attention.   The pregnant employee suffered with diabetes and hypoglycemia and was spotting.  The store manager refused to let the employee leave until she found a replacement. The employee had no choice but to resign so that she could seek medical care.  The employee miscarried that day.  Walgreens violated Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act.[1]  Are you in compliance with state and federal laws?

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